CSMSuccess.com – Your Hub for Career Growth, Insights, and Opportunities in Customer Success.

Exciting News: Explore New Career Opportunities with Our All-New Job Board!

By Shaun September 21, 2024Announcements

At CSMSuccess.com, we’re committed to helping you excel in your Customer Success career, whether you're looking for insights, resources, or your next professional opportunity. That’s why we’re thrilled to announce…

Mastering Customer Feedback Loops for Continuous Improvement

By Shaun September 20, 2024Customer and Product

What are customer feedback loops... and why are they important? Simply put, a customer feedback loop is a process that informs your development team on customer desires to ultimately strengthen…

The 5 People You’ll Meet as a CSM

By Shaun February 12, 2024Relationships

In this post, we'll dive into five personas you'll frequently engage with as a Customer Success Manager. Note that this is not an exhaustive list - organizations are complicated and…

Creating Renewal Rocket Fuel from Success Stories

By Shaun December 1, 2023Renewals1 Comment

When was the last time you heard an incredible customer story? Chances are if you’re in a customer success role with a solid service or product, there’s a great value…